Privacy Policy

Privacy Policy

The Mission Zero Academy website (referred to as “the website”) is managed by the Mission Zero Academy (referred as “we” or “MiZA”) located at Chaussee de Vleurgat 15, 1050 Ixelles, Belgium. 

We are committed to protecting your privacy and ensuring a positive user experience on our website. This policy outlines our handling practices and how we collect and use the Personal Data you provide during your online and offline interactions with us. 

As used in this Privacy Policy, “Personal Data” means any information that can be used to individually identify a person, and may include, but is not limited to, name, email address, postal or other physical address, credit or debit card number, title, and other personally identifiable information.

Our website will be the controller of your Personal Data that is provided, collected and/or processed pursuant to this Privacy Policy, except where otherwise expressly stated below. This policy may be updated from time to time for reasons such as operational practices or regulatory changes, so we recommend that you review our Privacy Policy when returning to our website.

Mission Zero Academy GDPR Roles

In accordance with the General Data Protection Regulation of the European Union (henceforth referred to as “GDPR”), MiZA has in place the following GDPR profiles, roles and responsibilities:

Data Controller: Mission Zero Academy ASBL

Data Processors

  • Kaisa Karjalainen, Mission Zero Academy Coordinator – Processor
  • Ana Oliveira, Mission Zero Academy Communications Coordinator – Sub-processor (Communications and Marketing)
  • Alexandra Clipa, Mission Zero Academy – Sub-processor (Finance & Human Resources)

Data Protection Officer: Esra Tat, Mission Zero Academy Strategic Adviser

Supervisory Authority: In case you are not satisfied with the answers provided to your data and privacy queries by MiZA, you can at all times address a complaint (in French, Dutch or German) to the Data Protection Authority (DPA) of Belgium:

Address: WeWork
c/o Zero Waste Europe
Rue du Commerce 31
1000, Brussels, Belgium

How we collect and use information

We may ask you to provide your name and contact details when posting a comment, contacting us with a query via our “Contact Us” form, downloading educational material, registering a personal account in the dedicated customers/experts area of our website, purchasing a service, registering for a training course/session/webinar/event, and subscribing to our mailing lists or newsletters. When purchasing paid services or registering for paid courses/sessions/webinars/events, you will be required to provide us with some credit/debit card/transfer services details.

We may also maintain records with details of individuals who contact us for (further) information or for help, but only in case we need to contact them later on or provide further information to them in the future.

By providing your e-mail address, you can also subscribe to our mailing list in order to receive updates by email. This data is then managed through MailerLite – you can read MailerLite’s full privacy policy here.

We show social networking sharing buttons and widgets from Facebook, Twitter, LinkedIn, Vimeo, and on our website to enable you to easily share MiZA articles, case studies, service offers, and news with your contacts and networks. These social networking sharing buttons and widgets come from web servers which may track your behavior on our website and may combine this with other information about you originating from other websites. You can install a browser add-on like “Disconnect” for Chrome and Firefox to disable them. MiZA does not have access to any of your details or personal information from these services.

We also gather information automatically about website visitors to help us maintain and improve the design of our website. We use Google Analytics to gather this data and analyse it. You can install the “Google Analytics Opt-out Browser Add-on” to prevent information about your visits to our website being sent to Google Analytics. This data is anonymised by Google and we have no access to identifiable information.

Information sharing and disclosure practices

Your name may appear together with your comments on our website if you input your name to post a comment. 

We are also interested in sharing customer and expert reviews on our website and social media channels so that we our audiences can better understand the benefits and impact of our mission, vision, and services provided – in this case, we will approach the customer/expert in question first and ask for their explicit permission to share their name, organisation, country, role, and feedback/testimonial as such. No feedback or testimonials will ever be shared without your explicit awareness and consent.

We may also disclose and provide access to the information you provided to our contractors who are performing services on our behalf. However, such contractors are not permitted to use your information for any purpose other than providing services to us.

Finally, where we pass your information to contractors located in countries outside the European Economic Area, we will make sure that they apply the same level of protection to your information as we do.

Security measures

We have implemented appropriate technical and organisational measures to secure personal data against loss or against any form of unlawful processing. Our service purchasing pages, widgets, and tools are secured using Secure Sockets Layer (SSL), a security protocol that provides communications privacy over the Internet in a way that is designed to prevent eavesdropping, tampering, or message forgery. 

Only employees who need to access information about supporters and website visitors to perform their work are granted access to this personal identifiable information.

Questions regarding the processing of your information and your rights

Should you:

  • have any questions about the use or collection of your personal data, 
  • wish to know which personal data are processed,
  • wish to alter, delete, or block some of the information processed concerning you, 

please contact our supporter services on:

We are obliged to request proof of identity before access to personal data is given.

If you would like us to remove your information from our mailing list, please click the “Unsubscribe” link at the bottom of any email we sent to you or contact us directly at

Information we may receive from third parties

Third parties may pass certain information about your use of its service in relation to MiZA. Information could include, but is not limited to:

  • the user ID associated with your account (for example, your Facebook UID);
  • an access token necessary to access that service;
  • any information that you have permitted the third party to share with us; and 
  • any information you have made public in connection with that service. 

If you allow us access to your friends list, your friends’ user IDs and your connection to those friends may be used and stored to make your experience more social. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Mission Zero Academy website. You may also unlink your third party account from the Service by adjusting your settings on the third party service.

Analytics information

We may directly collect analytics data, or use third-party analytics tools and services like Google Analytics to help us measure traffic and usage trends. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our website. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

We are not responsible for the practices employed by websites or services linked to or from the website, including the information or content contained therein. Please remember that when you use a link to go from our website to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook, Google+, LinkedIn, or Twitter) and you allow such a third-party access to your User Content, you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Service. 

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